Returns & Exchanges

We want you to be completely satisfied with your Citizen timepiece, which is why we offer a 30-day return policy for all unworn watches in their original packaging. Each return undergoes a thorough quality inspection to ensure the craftsmanship remains intact for future collectors.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to select the item you wish to return and receive a prepaid shipping label.

• 2.
  Pack with Care

  Place the watch back in its original presentation box, including all manuals, warranty cards, and any removed links, then secure it inside a sturdy shipping carton.

• 3.
  Ship the Package

  Affix the prepaid label to your package and drop it off at any authorized carrier location, ensuring you obtain a receipt for tracking purposes.

• 4.
  Quality Inspection & Refund

  Once our master watchmakers verify the condition of the returned timepiece, your refund will be processed to the original payment method within 7-10 business days.