Frequently Asked Questions

Discover everything you need to know about your next timeless timepiece.

Are Citizen watches covered by a warranty?

Yes, all authentic Citizen watches come with a five-year limited warranty from the date of purchase, covering any manufacturing defects in the movement.

How does the Eco-Drive technology work?

Eco-Drive is a proprietary technology that powers your watch using any light source—natural or artificial. It eliminates the need for battery replacements and can run for months even in total darkness.

What is your return policy for online orders?

We offer a 30-day return window for all unworn watches in their original packaging. Please ensure the protective film and tags are still intact to qualify for a full refund.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited shipping options at checkout for those who need their timepiece sooner.

Are Citizen watches water-resistant?

Most Citizen watches are water-resistant, ranging from 30 meters for dress watches to 200 meters for professional diver models. Please check the specific rating on the case back of your watch.

Can I have my watch strap resized?

Yes, we offer complimentary link removal for metal bracelets at any authorized service center. Alternatively, you can provide your wrist measurement during checkout for pre-adjustment.